TicketGoo – Privacy Policy

Last updated: September 11, 2025

At TicketGoo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

1. Name, email address, phone number (if provided), billing address.
2. Payment details (processed securely through third-party providers).

b. Account & Usage Data

1. Login credentials, preferences, and order history.
2. Device information, IP address, browser type, operating system.
3. Cookies and tracking technologies (to improve performance and personalize experience).

c. Event Information

1. Tickets purchased, events attended, preferences, and organizer interactions.

2. How We Use Your Information

We use your information to:

1. Process ticket purchases and deliver tickets.
2. Provide customer support and respond to inquiries.
3. Notify you of event updates, cancellations, or reschedules.
4. Improve platform performance, personalization, and security.
5. Comply with legal and regulatory requirements.

3. Sharing of Information

We may share your data with:

1. Event Organizers: to manage attendance, verify tickets, and provide event updates.
2. Payment Providers: to securely process transactions.
3. Service Providers: (IT, analytics, marketing) who help operate TicketGoo.
4. Legal Authorities: if required by law, regulation, or legal proceedings.

We do not sell your personal data to third parties.

4. Cookies & Tracking

TicketGoo uses cookies and similar technologies to:

1. Remember your preferences and login details.
2. Analyze website traffic and performance.
3. Deliver relevant promotions or event recommendations.

You can manage cookies via your browser settings.

5. Data Retention

1. We retain your data as long as your account is active or as needed to provide services.
2. Certain data may be kept longer to comply with legal, tax, or regulatory obligations.

6. Data Security

We use industry-standard measures (encryption, firewalls, access controls) to protect your information.

However, no online system is 100% secure, and you acknowledge this risk when using TicketGoo.

7. Your Rights

Depending on your location (e.g., EU, UK, California), you may have the right to:

1. Access, correct, or delete your personal information.
2. Request a copy of your data in a portable format.
3. Opt-out of marketing communications.
4. Withdraw consent at any time (where applicable).

To exercise your rights, contact us at info@ticketgoo.com.

8. Children’s Privacy

TicketGoo is not intended for users under 16 years old without parental/guardian consent.

We do not knowingly collect data from children.

9. International Data Transfers

Your information may be stored and processed outside your home country. By using TicketGoo, you consent to such transfers, provided safeguards are in place.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

If significant changes are made, we will notify users via email or by posting a notice on our website.

11. Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

📧 Email: info@ticketgoo.com