Tickets Refund

TicketGoo – Refund & Cancellation Policy

Last updated: September 11, 2025

Thank you for using TicketGoo to purchase your event tickets. Please read this Refund & Cancellation Policy carefully to understand your rights and obligations.

1. Definitions

1. “Event Organizer” refers to the person, company, or entity putting on the event for which tickets are sold.
2. “Purchaser” means the person who buys the ticket via TicketGoo.
3. “Ticket” is any ticket (physical or electronic) issued or sold via TicketGoo.
4. “TicketGoo”, “we”, “us”, or “our” refers to TicketGoo as the ticketing platform.

2. General Refund Policy

1. All ticket sales are final unless otherwise stated.
2. Refunds will only be issued in the following circumstances:
3. Event Cancellation
4. If the Event is cancelled and not rescheduled, Purchasers are entitled to a full refund of the face value of the tickets plus any non-refundable fees as per the Event Organizer’s policy.
5. Event Postponement
6. If the Event is postponed to a new date, Purchasers may:
7. Keep their ticket, which will be valid on the new date; or
8. Request a refund if they cannot attend on the rescheduled date (within the deadline specified).
9. Event Venue Change
10. If the Venue is changed to a location substantially different (e.g., different city or very distant from the original venue), Purchasers may request a refund. Minor changes within the same area may not qualify.

3. How to Request a Refund

1. Login to your TicketGoo account.
2. Go to My Tickets / Orders.
3. Select the order for the event.
4. Click Request Refund (if available) and follow the instructions.
5. Provide all required information including the reason for refund and payment details.
6. Submit the request before the event’s refund deadline.

4. Deadlines & Processing

1. Refund requests must usually be submitted [X days] prior to the scheduled event, unless otherwise specified.
2. For postponed events, refund requests must be made within [Y days] after the new date is announced.
3. Approved refunds will be processed within [Z business days] to your original payment method.

5. Fees & Deductions

1. Refunds will generally include the face value of the ticket.
2. Non-refundable service or processing fees may be deducted as per the Event Organizer’s policy.
3. In case of partial refunds, fees will be prorated.

6. Exceptions

1. No Show: Failure to attend an event does not qualify for a refund.
2. Force Majeure: If an event is cancelled due to unforeseen circumstances (natural disasters, government restrictions, etc.), refunds will follow the Event Organizer’s policy.
3. Third-Party Purchases: If you purchased through a reseller, their policy applies. TicketGoo is not responsible for third-party transactions.

7. Contact & Support

If you have questions or believe your case qualifies for a refund outside of these conditions, please contact our support team:

1. Email: info@ticketgoo.com

8. Policy Updates

TicketGoo may update this policy at any time. Purchasers will be notified of significant changes via email or by posting updates on our website.